The quality of the service and work provided by GTI Hoist to its customers is the concern of each member of the organisation. It is recognised that we can only progress through the provision of a level of service and work that meets our customers needs and expectations.

It is therefore our objective to;

• Ensure we satisfy our customers needs and expectations.
• Make commitments we fully understand and believe we can meet.
• Meet the commitments made to customers within the agreed timescale.
• Create a culture for continuous improvement, envisage objectives and implementation of risk based assessment to ensure management resources in all quality matters and include in the overall company business plan.
• Performing our work in a responsible manner.
• Comply with all applicable laws and regulations, both current and future.
• Use qualified and experienced staff with the capabilities to achieve our goals.
• Train our staff in the organisations policies and procedures and develop the skills and abilities to meet our joint aspirations.
• Top management ensure any changes to the Quality Policy are controlled and reflect the changing Objectives, Risks and Context of the company.

To assist the company in achieving its quality requirements it is committed to operating in a manner that maintains compliance to the International Quality Standard ISO 9001:2015 and facilitates ongoing IMS system improvement.

It is the organisation’s belief that, in operating to these standards, it will achieve the needs and
expectations of our customers.

Furthermore, we will establish monitor and review quality objectives on a regular basis in order to foster continual improvement in all our activities. This Policy will be reviewed for continuing suitability and effectiveness at Management Reviews and as required and appropriate.

This policy will be available to any interested parties and is published on our website.

Please also be aware that Quality Management forms part of our Integrated Management System which conforms to ISO 14001 (Environmental Management) and OHSAS 45001 (Health & Safety) as well as ISO 9001.

This policy will be available to any interested parties and is published on our website.

This policy has been approved & authorised by: